Author Topic: how to get the word out  (Read 1089 times)

Offline Sar_Bear

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how to get the word out
« on: August 06, 2008, 10:48:21 AM »
k so my salon has been open about 3 to 4 months now and we have put out postcards, flyer's, coupons, and have even had "parties" to promote and bring in clientèle. just wondering if anyone had any suggestions on how to get the word out or even just bring in new people. any advice would be great. Thanks!  ;D

Offline Parker

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Re: how to get the word out
« Reply #1 on: August 07, 2008, 07:44:48 AM »
Summer is a tough time to business build. People are not in a routine. They go on vacation and the beach etc for much of the time not to mention BBQs and stuff.

I'd wait until school starts back up and families are back or returning to their routine.

Hair is something that can really build by word of mouth. If none of the things you mention worked it is time for drastic measures.

If it were me and I was behind schedule I'd do "free" days. Now I hear you that sucks. But if you look longer term it is actually inexpensive. Lets say you do cuts for free on Thursday all day and Friday morning from 9 - 1 or something. This is advertised in your windows and also if possible get the info to the local colleges and HS. Call local TV and/or newspaper. Free is interesting and they may bite.

You will be off and running after that as people will begin to talk about your salon. Cut a deal with employees that you will pay them 10 bucks or something per cut. Whatever works. Might cost you a couple grand but it will build your business fast.

Make sure the quality is top notch and that employees are having a party while the event happens so everyone that gets a freebie tells people. Even if they never come back they WILL tell people.

Offline Salon St Petersburg

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Re: how to get the word out
« Reply #2 on: August 10, 2009, 12:12:38 AM »
Trying something Innovative always works, we all know that it will take at least 365 days to get any business settled in market, but don't lose hope keep advertising your business. Remember one thing you do heavy advertising of your business can gain some customers in starting but the biggest marketing of your business will be "Satisfying a Customer" and you are done.

Offline Salon Clearwater

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Re: how to get the word out
« Reply #3 on: August 28, 2009, 01:21:29 AM »
Yes, marketing is best way of promote your business and brings new customers. Internet marketing, offline marketing, TV marketing all are helpful for increase your business revenue.

Offline scottyW

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Re: how to get the word out
« Reply #4 on: September 21, 2009, 02:47:47 PM »
Along the "free" line of thinking, you might try offering free haircuts to the unemployed. A simple thing like a good haircut might just be the thing that inspires confidence in that job interview and also creates a customer for life. At the very least, it'll make you feel good and it's definately great P.R.

Offline mescoville

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Re: how to get the word out
« Reply #5 on: January 08, 2010, 12:10:11 PM »
I have been at my current location about a Year. I have done door hangers, Handed out business cards offered clients a discount for referals, I have advertised in the local papers I even took out an ad in the Fiesta Bowl Magazine. I found out that my business really took off when i consulted with Gary Smith at the Arizona Business Council. It took about 3 weeks before I really saw that the money i spent for there services started paying off. I went from maybe a couple calls every 2 week for new clients to on a good week 10-15 calls (that is per week). Client retention is up to you after that but i can tell you that 90% of my dealings with the Arizona Business Council have been over the phone and i have been very satisfied. I would say see if you can either hire him(you can reach him at www.azbusinesscouncil.com or try to find someone in your area to do the same form of advertising. Maybe get ahold of him and see if he knows anyone in your area.
World Class Stylist Mark Scoville
www.northphoenixhairsalon.com

Offline Marketing

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Re: how to get the word out
« Reply #6 on: January 10, 2010, 08:10:57 PM »
Many barbershops & salons go out of business due to poor marketing.  Passing out business cards and flyers makes it hard for potential clients to actually see the quality of your work or establishment.  There's a new site that enables barbering & cosmetology professionals to upload 360 degree pictures of their work, embed a video of their choice, and include detailed information about their businesses and/or services for potential clients to see before they obtain a service from them.  It also enables people to share their information with others they know; thus, advertising for you.  <removed>
« Last Edit: March 18, 2010, 05:21:49 AM by YaYaTan »

Offline Arden

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Re: how to get the word out
« Reply #7 on: January 11, 2010, 10:43:39 AM »
I agree with Parker more than the others. You need to get gorilla about finding customers. Mailing directly to them is a great way as is cross-promoting with area businesses. The thing about this is it is so personal a website or video is just not going to do it. You need that plus all the rest. Build relationships as time passes. You can't go from 10 clients to 50 (or whatever) without constant work and a professional winning attitude. Never forget your current client can bring in a dozen more.

On free I don't think it can be any given day as much as maybe the 12th of every month or second tuesday of every month. That is something I have tried and it works but I was only able to do it 2 months before it was no longer needed.

And if you do it bring your A game. Best cut every person that comes in period. Do what you can practically do not as many as you can do. You will build a following much faster. Those doing color can't do the free cut and have to come in a different day as do all your paying customers. new customers only... obvious but true.

Offline Marketing

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Re: how to get the word out
« Reply #8 on: January 11, 2010, 08:11:53 PM »
Arden thinks photos or videos won't help you build clientele.  I strongly disagree.  The barbering & cosmetology professions are very competitive industries.  There's a barbershop or salon on every corner.  I've seen many barbers & stylists burn themselves out by going gorilla.  When the gorilla in them was gone, so was their stamina to sustain in this industry. 

Ask yourself this, "Why do large companies advertise in multiple mediums, including small mediums?"  It's because the concept they use to marketing is similar to this: the more people that see what they offer = more potential clients.  The more potential clients they have results in more clients.  Pictures and videos help you gain people's trust.  Once you gain their trust, you will eventually gain their business (if you do good work and if you're dependable, of course).  Take advantage of every marketing medium you can to help you gain their trust and their business.  <removed>
« Last Edit: March 18, 2010, 05:22:04 AM by YaYaTan »

Offline Veteran

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Re: how to get the word out
« Reply #9 on: January 12, 2010, 08:37:42 PM »
Not to take anything away from going gorilla, but I have to agree with Marketing.  I've been in this industry for a long time, and I've seen a lot of tactics work.  I've seen many clients of other stylists become my clients after they saw my work, which eventually gained their trust.  I checked our <removed>, and it's a very great website to market yourself and your salon because it makes it easier for people to get to know you and the quality of your work before they come to you.

Take advantage of every marketing avenue you can, including going gorilla.  To paraphrase Marketing, the more people that see what you offer can result in more clients, as long as you do good work.



 
« Last Edit: March 18, 2010, 05:22:47 AM by YaYaTan »

Offline Arden

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Re: how to get the word out
« Reply #10 on: January 25, 2010, 06:32:27 PM »
I certainly can't say a PAY webtrap like the one above is a legit way to find new customers.

Honestly who that you know would honestly go looking for anything on that impossible to read website?

If it were free I wouldn't argue but paying so much for that thing is really an injustice to working folks out there. Everyone is trying to make a buck but come with a real solution or real advise not an ad spammer. Lets see 60 bucks per person per year... If we sucker 100 of them thats a nice chunk of change...

Offline andrews salon

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Re: how to get the word out
« Reply #11 on: January 26, 2010, 02:57:39 PM »
In order to attract a steady flow of new clients you have to have several different ways to market your salon on a "consistent" basis.

1. More people search the internet for local services than ever before, are you registered on Google maps, and is your website on page "1" Google? If your web site is on page 3 (Google) or greater, forget it, you're invisible to the market place.
2. Consider "carrier route" marketing instead of zip code marketing. Carrier route marketing is very targeted (usually 200-800 homes.) Then you can set up a postcard or sales letter system to where you market to a specific carrier route every month. Make sure you have a "benefit" driven headline, call to action, and a deadline, otherwise you're wasting your marketing dollars.
3. Start a referral program with your current clients. For every referral, your referring client receives a 50% discount on their next visit. Make sure you reward your clients accordingly. I know this may seem steep, but if you know what your clients are worth to you over a 12 month period, it's peanuts.
4. Start a facebook fan page, and open a twitter account. If you think this is a waste of your time to "tweet" out messages, then have one of your staff handle this for you while they tweet out they're own messages... on your time.  ;D
5. I can't say that there is "one" way to attract 100 new clients, but there are 100 ways to attract 100 clients. The more "marketing poles" you can drop in the water simultaneously, the more clients you'll attract.

Hope this helps!

Glen Andrews
<removed>

« Last Edit: March 18, 2010, 05:23:07 AM by YaYaTan »
Glen Andrews

Offline TanNHair

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Re: how to get the word out
« Reply #12 on: March 18, 2010, 05:30:50 AM »
Yeah, I saw most of the basics covered.  I think the main thing you need to start with is a focused approach.  People tend to start a salon and then just try to get everyone in the door with generic marketing.  flyers, postcards, emails, all help get your name out there but you need that good reputation to really draw in clients and keep them coming back.  Start you focus on a specific area or segment and get them in the doors and treat them like kings or queens.  How many people look for a salon in the paper or from marketing?  Come on we know most people are either price shoppers who you can get by advertising the cheapest price in town or they are looking for a good cut which means they are asking their friends who have great hair.  Your best advertising is your clients.  If they like their hair and you treated them well you will do fine but it does take time. Like any new business you should not expect to really make any more for at least the 1st year

Offline Parker

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Re: how to get the word out
« Reply #13 on: March 19, 2010, 07:37:34 AM »
Yeah, I saw most of the basics covered.  I think the main thing you need to start with is a focused approach.  People tend to start a salon and then just try to get everyone in the door with generic marketing.  flyers, postcards, emails, all help get your name out there but you need that good reputation to really draw in clients and keep them coming back.  Start you focus on a specific area or segment and get them in the doors and treat them like kings or queens.  How many people look for a salon in the paper or from marketing?  Come on we know most people are either price shoppers who you can get by advertising the cheapest price in town or they are looking for a good cut which means they are asking their friends who have great hair.  Your best advertising is your clients.  If they like their hair and you treated them well you will do fine but it does take time. Like any new business you should not expect to really make any more for at least the 1st year

I agreed, kinda what I said.  Have you ever done a free day?  It's crazy busy but we have done that a few times.  So many people show up and we ended up with a bunch of new clients.  Course even though it was free, we still got tips so we all made a little.

Offline YaYaTan

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Re: how to get the word out
« Reply #14 on: March 19, 2010, 08:38:44 AM »
Again we are tanning but I would think you could apply the same to hair and Free does work well.  We do a free tan week at the start of our college semester to get all the students into the salon.  Really it is for all the new freshman that come in to check us out and get familar.  Granted you have to do ALOT more work if you give out a free haircut than we do for a free tan but in the long run is still worth it, just not a week or anything.  Just be sure you promote it well or you are wasting your whole day.

Free days should be packed from start to finish and you better be able to deliver memorable results.  That is why we do it, we know if students come into our place and tan, they will be back even if they check out everyone else.  We have a nice salon, nice stafff, and the best lamps.